Refund policy

Acrylic Art Blocks
All acrylic art blocks are eligible for free returns or exchanges within 30 days of delivery, for any reason. Please email team@juliensabban.com to initiate a return or exchange.

Artworks
All other artworks are made to order and produced specifically for each customer. Because each piece is created individually to preserve exclusivity, quality, and craftsmanship, all sales are final. We cannot accept cancellations, changes, returns, or refunds for change of mind or subjective dissatisfaction.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we’ll make it right with a free replacement. To submit a claim:

Contact us within 48 hours of delivery
Include your order number and proof of purchase
Provide a short description of the issue
Upload clear photos of:
- The full artwork
- Close-up of the damage/defect
- Inside and outside packaging
- Shipping label

Claims submitted after 48 hours or without complete documentation may not be eligible for review.

When Claims Are Reviewed
We review requests only in these situations:

The artwork arrives damaged
There is a significant production defect
The wrong item was sent due to internal error

Damaged Item Process
If your claim is approved, we may offer a replacement (or, in rare cases, a refund) at our discretion. The original artwork must be returned in secure packaging before a replacement is sent.

Shipping & Delivery
All artworks are carefully packaged and shipped via professional carriers. Once the carrier confirms delivery, responsibility transfers to the customer. Inspect your package upon arrival and note any visible damage with the carrier when possible.

We cannot offer refunds or cancellations for:

Shipping delays
Customs issues
Carrier problems
Events outside our control

What’s Not Covered

Minor variations in color, texture, contrast, or finish
Differences between on-screen preview and physical artwork
Change of mind or subjective dissatisfaction
Damage after delivery
Improper handling, installation, or storage
Third-party modifications
Shipping delays or external disruptions

By placing an order, you confirm that you have read and accepted this policy. Our goal is to protect the value, rarity, and integrity of each artwork while offering a clear and respectful customer experience.