Returns & Exchanges
All of our artworks are made to order, produced specifically for each customer once an order is placed. Because each piece is created individually, all sales are final and we’re generally unable to accept cancellations, changes, returns, or refunds.
This made-to-order approach helps preserve the exclusivity of each artwork, supports a more responsible production process, and avoids unnecessary waste.
When a claim may be reviewed
We can review a request only in the following situations:
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The artwork arrives damaged.
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There is a significant production defect.
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The wrong item was sent because of an internal error.
Any other type of request cannot be accepted.
How to submit a claim
If there is an issue with your order, please contact us within 48 hours of delivery. Claims submitted after that time may not be eligible for review.
To help us review your request quickly, please include:
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Your order number.
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Proof of purchase.
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A short written description of the issue.
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Clear photos showing:
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The full artwork.
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A close-up of the issue.
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The packaging, inside and outside.
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The shipping label.
Incomplete claims may not be reviewed.
Damaged items
If your claim is approved, we may offer a replacement, and in rare cases a refund, depending on the situation and at our discretion.
For damaged items, the original artwork must be returned in secure packaging before any replacement can be sent. We’re unable to process a replacement until the item has been received and inspected.
Shipping and delivery
All artworks are carefully packaged before shipping and entrusted to professional carriers. Once the carrier confirms delivery, responsibility transfers to the customer.
Please inspect your package as soon as it arrives. If you notice visible damage, note it with the carrier when possible and include it in your claim within the 48-hour window.
We are not able to offer refunds or cancellations for delays, customs issues, carrier problems, or events outside our control.
What’s not covered
We’re unable to accept claims for:
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Small variations in color, texture, contrast, or finish.
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Differences between the on-screen preview and the physical artwork.
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Change of mind or subjective dissatisfaction.
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Damage that occurs after delivery.
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Improper handling, installation, or storage.
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Third-party modifications.
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Shipping delays or external disruptions.